Privacy Policy for Oliver James Roofing

Last updated: 21 April 2026

Oliver James Roofing (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.

 

1. Who We Are

Oliver James Roofing

York, United Kingdom

Email: oliverjamesroofing@hotmail.com

Phone: 07756919281

We are the “data controller” responsible for your personal data under UK GDPR and the Data Protection Act 2018. 

 

2. What Personal Data We Collect

We may collect the following information:

Information you provide directly

• Name

• Email address

• Phone number

• Address or job location

• Any information you include in enquiry forms or emails

Information collected automatically

• IP address

• Device type and browser

• Pages visited and time spent on the site

• Cookies and tracking data (see Cookie section)

Automatic data collection is standard for most websites and counts as personal data under UK law. 

 

3. How We Use Your Data

We use your data to:

• Respond to enquiries and provide quotes

• Deliver roofing services

• Manage bookings and customer communication

• Improve our website and services

• Maintain internal records

• Comply with legal obligations

 

4. Lawful Bases for Processing

We process your data under the following lawful bases:

• Contract – to provide quotes or carry out roofing work

• Legitimate interests – to operate and improve our business

• Consent – for optional cookies or marketing communications

• Legal obligation – for tax, accounting, or regulatory requirements

These bases are required under UK GDPR. 

 

5. How Long We Keep Your Data

We keep personal data only as long as necessary:

• Enquiry information: up to 12 months

• Customer records: up to 7 years (for tax and accounting)

• Cookie data: varies by cookie type (see Cookie Policy)

Retention schedules are required for compliance. 

6. Sharing Your Data

We may share your data with:

• Email or hosting providers

• Payment processors (if applicable)

• Subcontractors working on your project

• Analytics providers (e.g., Google Analytics)

• Legal or regulatory authorities if required

We never sell your data.

7. Cookies & Tracking Technologies

We use cookies to:

• Make the website function

• Analyse website traffic

• Improve user experience

Non‑essential cookies (e.g., analytics) require your consent under PECR. You can manage cookie preferences via your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing10. Complaints

• If you have concerns, contact us first.

• You also have the right to complain to the Information Commissioner’s Office (ICO).

• Restrict processing

• Data portability

• Withdraw consent at any time

You can exercise these rights by contacting us.

9. How We Protect Your Data

We use appropriate technical and organisational measures, including:

• Secure servers

• Encrypted communications (HTTPS)

• Access controls

• Regular security reviews

10. Complaints

If you have concerns, contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

11. Changes to This Policy

We may update this policy periodically. The latest version will always be posted on our website.

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